Refund Policy

Our policy lasts 30 days. If 30 days have gone by since your purchase was delivered, unfortunately, we can’t offer you a refund or exchange.

Refunds (if applicable)

To be eligible for a refund or exchange, you must first email us within 7 days of receiving the products at support@catprestige.com with pictures of the damaged items. Upon the receipt of the damaged item, we will ship out a replacement, if available. If a replacement is not available, we will refund the full purchase price of your item.

Lost or Stolen Packages

CatPrestige is not responsible for lost or stolen packages confirmed to be delivered to the address entered for an order. Upon inquiry, CatPrestige will confirm the delivery to the address provided, date of delivery, tracking information, and shipping carrier information for the customer to investigate.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange an item, email us at support@catprestige.com

Shipping

To return your product, you should mail your product to: 25 HAY GATTO AKKARI Rabat MA 10010

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.