Return & Refund Policy

We want you to be completely satisfied with your purchase. If for any reason you are not satisfied with your purchase, you may be eligible for a return or refund in accordance with the terms and conditions outlined below.

Return Policy

• We accept returns within 30 days of the original purchase date.
• To be eligible for a return, the item must be in its original condition, with all tags and packaging intact.
• The customer is responsible for any shipping costs associated with the return, unless the item was defective or damaged upon arrival.
• Once we receive the returned item, we will inspect it and process the refund or exchange as quickly as possible.

Refund Policy

• Refunds will be issued to the original payment method used for the purchase.
• The refund amount will be the purchase price of the item minus any shipping costs.
• Refunds may take 2-5 businnes days to process, depending on your payment provider’s policies.

Exchanges

• If you would like to exchange an item, please contact our customer service team at support@catprestige.com to initiate the process.
• We will guide you through the process and help you select a suitable replacement item.
• Once we receive the returned item, we will process the exchange as quickly as possible.

Damaged or Defective Items

• If your item arrives damaged or defective, please contact us at support@catprestige.com within 7 days of receiving the item.
• We may request photos or other documentation to support your claim.
• Once we have verified the damage or defect, we will process a refund or exchange as quickly as possible.

If you have any questions about our refund and return policy, contact us at support@catprestige.com